Gobol.in, a new entrant in the online shopping Market
The Indian e-Commerce market has been on steroids for some time now, spawning many a clone of successful models in the west. The latest entrant into the crowded market attempts to make a name for itself by spinning the traditional notion of discounting on its head. Welcome to Gobol – India's first surplus online store. In simpler words, Gobol (or Go Big On Life) takes the popular concept of seconds shopping online.
Gobol.in currently sells products in the following 6 categories: Mobile Phones, Computers, Home and Kitchen Appliances, TV and Audio, Personal and Healthcare, Cameras.
Classification of products on Gobol
Their products can be classified into the following discount sections:
Factory Seconds: The factory seconds are basically brand new and unused electronics that are priced lower because they might bear some minor unnoticeable cosmetic blemishes. It could be something like minor scratches. These products could also be demonstration units used in stores, product review or shows. In case of products such as mobile phones, Factory Seconds could also be products which were called back and repaired by the brands. The most attractive feature of Gobol's factory seconds is that it has complete warranty from the brand (unless not specified).
Surplus: Gobol's surplus electronics product range includes those products that have been superseded by newer versions. Such products are absolutely brand new and unused, though obsolete. If a brand wants to release another version, it collects all the previous versions and sells it at a cheaper rate so that the sale could happen fast. The prices are about 25 to 40% lower than that of the new ones. All the features are available and you have nothing to lose, you only gain! It is a marketing strategy. These products also have warranty from the manufacturer unless specified.
Carton Damaged: This product range from Gobol includes items, which had their cartons damaged during transit. Such products are in perfect working condition, absolutely brand new and unused. These products will be sent back for testing and for packaging again after which they are put back for sale. These products also have warranty from the manufacturers unless specified.
Refurbished: Gobol's refurbished product range includes items that have been restored to proper working condition and have undergone a rigorous quality check. These products are those which might have been called back after put to sale or have a tiny defect. These products are tested thoroughly and given a lot of attention after resolving the defect to make sure that there are no defects. These could have been used for sometime. They may not be brand new products - hence the low cost. Also, unlike other products they have limited warranty and the return policy is different. Do note that you could get the most wanted product in the market here.
Super Buy: Gobol's Super Buy product range includes brand new electronics and gadgets where Gobol has been able to procure awesome deals for its customers. These products have complete warranty and are the highly competitive products in the market.
Review and features of Gobol shopping website
The most attractive feature of Gobol is that it offers low prices and amazing discounts. Their main aim is to provide its customers the best products at the lowest price with warranty from the manufacturer, give the best shopping experience, provide choice of a wide range of brands, timely delivery and customer support - all of this with the proper authorization from the brand. There is currently no such organised online shopping website with all the above mentioned products in the Indian market.
Brands featured on Gobol include Samsung, Panasonic, LG, Dell, HP and Sharp. All products are procured from the brands directly with authorization from the brands and hence quality is assured. This support from the OEM (Original Equipment Manufacturers) means that any product purchased on Gobol can be serviced at the OEMs authorized service centres (unless otherwise specified). The reviews of Gobol by users mainly highlight the huge savings in prices and also the features associated with e-commerce such as Cash on Delivery, Assured Warranty and Free Shipping. They have also provided guides for buying different products on the website.
Gobol manages its own warehousing and delivery logistics, which the company claims, allows it better control. In addition, all products are shipped with theft and damage insurance cover thus guaranteeing the customer against losses in transit. Delivery is currently free but the lead times are subject to stock availability and location of delivery. The delivery is done through reputed courier services in the area. It also provides the franchise option with attractive deals. Check their website to learn more. Gobol has received several accolades for its innovation and franchise model.
Warranty of the products on Gobol
Two types of warranty are available on the products:
This warranty is provided by the brand or the manufacturer of the respective product. After buying a product from Gobol, the warranty can be obtained from the service centre in the locality by providing the invoice. The Factory Seconds, Surplus, Carton Damaged and Super Buy products come under these.
This warranty is provided only for a short span of time. Or it could also be on certain parts of the product. It depends on the electronic products purchased. This is provided either by the brand/manufacturer or also Gobol. The Refurbished products have limited warranty.
The price mentioned in the Gobol site is the final one. You don't have to pay extra charges. Payments can be done through various channels such as:
- Credit Cards
- Debit Cards (Which includes Maestro)
- Internet Banking
- Equated Monthly Installments (EMIs)
The credit cards should be issued in India. They currently do not support international credit cards. Their mobile application and site also don't support mobile payments. They are currently working on it
How to contact Gobol.in Customer Service
If you are not happy with the product(s) received, the return policy of Gobol allows return of the products within 7 days of receipt. You have to place a request with the customer care executive and return the product to the warehouse it was shipped from. Make sure that it is in the original state with the packing and accessories as delivered. The process can take up to 15 days. The order can be cancelled only within 24 hours after placing the order. They also have a toll free number 1-800-419-3283 for customer support. You could also contact them via email@example.com.